Frequently Asked Questions

Check-in is available from 2:00 PM on the day of arrival. If your suite is not yet ready when you arrive earlier, you are welcome to leave your luggage at reception.

Check-out is available until 12:00 PM. Subject to availability, you can extend your departure time: until 2:00 PM for €20.00 | until 3:00 PM for €40.00 | until 4:00 PM for €60.00.
Later departures will be charged at the current daily rate.
You are welcome to leave your luggage at reception after check-out.

Reception is currently staffed from 6:30 AM to 1:30 AM. Outside these hours, the hotel can be reached by phone or WhatsApp.

A valid credit card is required to guarantee your booking. For cancellable rates, the card is used for guarantee purposes only, and you can choose your preferred payment method upon arrival. For non-refundable rates, the full amount will be charged to the credit card.

Cancellable direct bookings can be cancelled free of charge until 6:00 PM on the day before arrival. Separate conditions apply to non-refundable rates, long-term stays, and group bookings.

Yes. The entire HiLight Suites Hotel is a non-smoking hotel. This also applies to e-cigarettes. Smoking inside the hotel will result in an additional charge of €250.00 for cleaning costs and loss of use of the suite.

No. Out of consideration for guests with allergies, pets are not permitted at the HiLight Suites Hotel.

There are five different suite categories to choose from: Deluxe Suite, Prestige Suite, Junior Suite, Classic Suite and Family Suite.

Yes. The Classic Suite and Family Suite feature separate living and sleeping areas. Some Deluxe and Prestige Suites also consist of two separate rooms.

Yes. The Classic and Family Suites feature a kitchenette with a sink and microwave. One Family Suite has its own kitchen area, and a mobile kitchen can be provided for some other suites upon request.

Yes. Extra beds and children's beds can be provided upon request. Some suites also feature fold-out or pull-out sofas. Please indicate the number of guests and the ages of the children when making your booking.

Yes. The fitness room is equipped with a stepper, treadmill, exercise bike and Technogym multi-gym for your personal workout.

The fitness area is located in the basement of the hotel and combines exposed brick ceilings, indirect lighting and wooden elements to create a modern industrial style.

For your workout, a stepper, treadmill, exercise bike and multi-gym are available.

The fitness area is equipped with Technogym machines.

Right next to the fitness area, you will find the wellness area with a Finnish sauna, infrared cabin and relaxation area with loungers.

The wellness area features a Finnish sauna, an infrared cabin and an adjoining relaxation area with loungers. Soft natural daylight from above creates a particularly pleasant atmosphere.

Yes. The sauna area can be reserved exclusively for private use for two hours, allowing you to enjoy the wellness facilities in complete privacy.

The sauna and wellness area is located in the basement of the hotel.

Yes. The sauna area includes an adjoining relaxation area with loungers, softly illuminated by natural daylight from above.

Yes. The sauna area can be reserved exclusively for private use.

The breakfast buffet is available daily from 7:00 AM to 11:00 AM, giving you plenty of time to sleep in and enjoy a relaxed start to the day.

Freuen Sie sich auf regionale Köstlichkeiten, biologische Produkte sowie herzhafte, saisonale und typisch österreichische Spezialitäten. Rührei, Eier mit Speck und Omelett werden auf Wunsch frisch à la minute zubereitet.

Yes. Lactose-free and gluten-free options are also available at breakfast.

Yes. Upon request, a Viennese breakfast can be served directly in your suite.

Yes. If you booked without breakfast, you can add it directly at the hotel. The breakfast buffet costs €24.00, while the Viennese breakfast served in your suite costs €14.00.

The breakfast buffet is free for children aged 0 to 6. For children aged 6 to 12, it costs €14.00 per day.

Can external guests also have breakfast?

The bar is open seven days a week until 1:00 AM. In addition to coffee, Austrian wines, drinks and spirits, we also offer sweet treats, snacks and antipasti.

The hotel is located at Salesianergasse 2, 1030 Vienna, directly next to Vienna’s Stadtpark and just a few steps from the Ringstrasse. Many of the city centre’s sights are within easy walking distance.

The nearest underground station is Stadtpark (U4), providing excellent connections to Vienna’s public transport network.

The City Airport Train (CAT) takes you from Vienna Airport to Wien Mitte. From there, you can continue on the U4 underground line to Stadtpark. Alternatively, a limousine service can be arranged.

From Vienna Central Station, take the U1 underground line to Karlsplatz and then change to the U4 to Stadtpark. Alternatively, you can take the S-Bahn to Wien Mitte and continue from there on the U4 to Stadtpark.

Yes. If you are arriving by car, you can reserve a parking space in the underground garage for €34.00 per day when booking. In Vienna’s 3rd district (1030), a short-term parking zone also applies from 9:00 AM to 10:00 PM.

Yes. The 45 m² seminar and event room is suitable for smaller seminars, conferences, workshops, meetings, interviews and get-togethers. Events can be held for up to 20 people.

The included equipment comprises a 75-inch touchscreen monitor with whiteboard function, video conferencing equipment, a smart soundbar with integrated camera, a USB 3.0 speakerphone connection, a ClickShare Conference Set and Vogel’s Sound 3550.

Yes. The event room provides access to a private courtyard garden, which is ideal for coffee breaks, catering or get-togethers.

Yes. Birthday parties, bachelor or bachelorette parties, Christmas parties, after-work parties and other smaller celebrations can be held for up to 20 people. Equipment, catering and a buffet can also be arranged upon request.

The event room is suitable for smaller seminars, conferences, workshops, meetings, interviews and get-togethers, as well as private celebrations.

Events and private celebrations can be held for up to 20 people.

The event room offers 45 m² of space and benefits from plenty of natural daylight through its large windows.

The HiLight Club is the hotel’s membership programme. Every overnight stay counts, and the nights you collect never expire. Members benefit from a range of exclusive advantages.

• Best price guarantee and complimentary upgrade subject to availability
• One free night after 30 nights
• Priority booking
• Early check-in and late check-out subject to availability
• Welcome drink at the HiLight Bar
• Welcome gift in your suite
• Invitations to events
• Specials and promotions

You can sign up using the HiLight Club form on the website. Once registered, you can take advantage of the available club benefits.