Booking Information

Check-in is available starting at 2:00 p.m. on the day of arrival. If your suite is not yet ready upon early arrival, you are welcome to leave your luggage at the front desk.

Check-out is available until 12:00 p.m. Depending on availability, you can extend your check-out time: until 2:00 p.m. for €20.00 | until 3:00 p.m. for €40.00 | until 4:00 p.m. for €60.00.
Later check-outs will be charged at the current daily rate.
You are welcome to leave your luggage at the front desk after check-out.

Reception is currently staffed from 6:30 AM to 1:30 AM. If you need anything outside reception hours, you can reach us by phone or WhatsApp at +43 660 1109333.

A valid credit card is required to guarantee your booking. For cancellable rates, the credit card details are used for guarantee purposes only and the card will not be charged. You can choose your preferred payment method upon arrival. For non-refundable rates, the full amount will be charged to your credit card.

Your booking can be cancelled free of charge until 6:00 PM on the day before arrival. We kindly ask you to inform us of any changes to your booking within this period. In the event of a later cancellation or no-show, 100% of the first night will be charged. Special cancellation conditions apply to long-term bookings.

For group bookings of 5 suites or more, 100% of the booked services can be cancelled free of charge up to four weeks before arrival. After this deadline, 50% of the total gross amount of the booked services will be charged. From two weeks before arrival, 100% of the total gross amount will be charged. No-shows and shortened stays will also be charged at 100%.

A short-term parking zone applies in Vienna’s 3rd district (1030) from 9:00 AM to 10:00 PM. If you are arriving by car, you can reserve a parking space in the hotel’s underground garage for €34.00 per day when making your booking.

For shorter stays, parking tickets can be purchased at reception. Please note that we are unable to exchange or refund parking tickets and cannot accept any responsibility for them.

Some suites are equipped with comfortable fold-out sofas. Extra beds and children’s beds are available upon request. To ensure that we reserve the most suitable suite for you, please let us know the number of guests and the ages of the children when making your booking.

Children aged 0 to 6 stay free of charge. For children aged 6 to 12, a charge of €20.00 per day applies. From the age of 12, the charge is €35.00 per day. Prices do not include breakfast.

Yes. If you booked your suite without breakfast, you can add it directly at the hotel. The extensive breakfast buffet costs €24.00, while the Viennese breakfast served in your suite costs €14.00.

The breakfast buffet is free of charge for children aged 0 to 6. For children aged 6 to 12, breakfast costs €14.00 per day.

Yes. The HiLight Suites Hotel is a non-smoking hotel. If smoking does occur inside the hotel, an additional charge of €250.00 will apply for cleaning costs and loss of use of the suite.

Please also note that both cigarette smoke and vapour from e-cigarettes can trigger a false alarm from the smoke detectors. Any costs resulting from a fire brigade call-out may also be charged.

No. Out of consideration for guests with allergies, pets are not permitted at the HiLight Suites Hotel. Thank you for your understanding.