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„Details &
Conditions"

Booking information
What you should know about your booking

Important information about your stay in Vienna.

Check-in from 14:00

If you arrive earlier and your suite is not ready yet for check-in, you are welcome to leave your suitcases with us at the reception.

Check-out until 12:00

You are welcome to extend your departure time for a small fee, subject to availability:

2:00 pm – EUR 20,-
3:00 pm – EUR 30,-
4:00 pm – EUR 40,-

Later departures will be charged at the current daily rate. Of course you can deposit your luggage at the reception after your check-out.

Guarantee by credit card

As a rule, we only need the credit card details as a guarantee, the credit card will be charged at arrival. However, if you have booked a non-refundable rate, the total amount will be deducted from your credit card.

Cancellation conditions for direct booking

Cancellation of your booking is possible free of charge until 12:00 on the day of arrival. We ask you, however, to inform us about any booking changes within the cancellation period. In case of no-show or late cancellation, we have to charge 100% of the first night. Long-term bookings are subject to special cancellation conditions.

Group booking from 5 suites:

4 weeks before arrival 100% of the booked services can be canceled free of charge. Thereafter, 50% of the total gross amount of the ordered services will be charged. From 2 weeks before arrival, 100% of the total gross amount of the ordered services will be charged. No-shows or reduced length of stay will be charged at 100%.

Parking in Vienna

Note, that the short-term parking zone in 1030 Vienna is from 09:00 to 22:00. If you travel by car, we recommend you to book a garage space in our underground car park for EUR 29, - / day. If it only takes a few hours, you can buy parking tickets at the reception. We ask for your understanding, that we can not change parking tickets and can not take any responsibility for changing them.

Extra-beds

Some suites offer comfortable, fold-out couches. On request we can provide you extra beds. Please let us know the number of guests and the age of the children, so that we can reserve the perfect suite for you.

Additional costs for additional persons and children in the suites:

Extra beds excluding breakfast
0-6 years FREE
6-12 years EUR 15,-/day
From 12 years EUR 30,-/day

Around the breakfast

If you have booked without breakfast, we can offer you different kinds of breakfast direct on-site:

Rich buffet breakfast – EUR 18,-
Business breakfast in the suite – EUR 12,-
Vital breakfast in the suite – EUR 12,-

Breakfast for children:

0-6 years FREE
06-12 years EUR 12,-/day
From 12 years EUR 18,-/day

Smoking and Vaping

HiLight Suites is a non-smoking hotel. Should anyone smoke in the hotel (incl. E-cigarettes), we  charge extra cleaning costs in the amount of EUR 150,-. We hope you will respect the other people who have severe smoke allergies. Thank you for your cooperation. In case of a fire alarm caused by a guest, we charge EUR 350,- to the guest bill.

Animals

Out of consideration for allergy sufferers animals are not allowed in the hotel. We ask for your understanding.